IEC Partner Wins Customer Service Award
This past November, OfficeMax, a leading supplier of office supplies/services and long time partner with the IEC, was awarded the Service Quality Measurement Group’s (SQM) most prestigious award for customer service. Scoring the highest ever of any company in the group’s Retail Industry category, OfficeMax was named the winner of the ‘Highest Customer Satisfaction for the Call Center’ award.
They earned the award based on the high marks and world class call rating it received from recent customer satisfaction surveys conducted by SQM. 94% of OfficeMax customers rated their overall experience as ‘very satisfied’ – the highest score possible on SQM Group’s rating scale. Surveys were completed from approximately 400 randomly selected OfficeMax customers.
"It is truly an honor to earn this distinctive recognition for customer service because it is based on the words of our customers," said Mary Dunnam, senior vice president of Customer Service for OfficeMax. "We operate under the simple and direct premise of helping our customers do their best work. This means that our customer service team must act as advocates and consistently help our customers uncover new opportunities for efficiency and effectiveness. This award validates that we are achieving the levels of service our customers expect and deserve."
This award marks OfficeMax’s sixth honor received in 2009 for their service quality and excellence.
Congratulations, OfficeMax!
